Banksia Yarns - Sales and Returns Policy

Banksia Yarns is a family-owned yarn store located at 3c East Market Street, Richmond NSW, Australia.

Change of Mind or Incorrect Choice

We do not offer returns, exchanges or refunds for incorrect choice or change of mind.

Except where required under Australian Consumer Law, we are not obliged to provide a refund, exchange or replacement simply because you have changed your mind, selected the wrong item, or decided that you no longer want or need the product.

We are only required by law to accept returns for faulty or damaged goods. A replacement product of exactly the same as ordered will be sent.

 

Returns – What do I do if I receive a faulty or damaged item

All returns must be discussed with and authorised by Banksia Yarns before items are sent back.

If you believe an item is faulty, damaged, incorrect or otherwise unsuitable for a reason covered by your consumer rights, please contact us before returning it. You can contact us by:

• Email: shoponline@banksiayarns.com.au - preferred 

• Telephone: (02) 4505 1615 during business hours

Please provide your order details and a brief description of the problem. Knots in the yarn is no longer a reason to claim faulty goods, as these yarns have come to us in that condition from the manufacturer, who won't accept them back as 'faulty' for that reason.

We will review your request and advise you of the appropriate return arrangements. Contacting us first helps you avoid unnecessary postage costs, delays and misunderstandings.

 

Return Postage and Reimbursement

Unless otherwise arranged with Banksia Yarns, customers are asked to organise and initially pay the postage costs for returning items. Please retain your postage receipt as proof of the return costs.

Once an approved return has been received and assessed, reasonable return postage costs may be reimbursed, depending on the circumstances. Where an item is confirmed to have a fault or other problem covered by Australian Consumer Law, reasonable return postage costs will be reimbursed as required by law.

For other returns accepted at our discretion, reimbursement of postage will be considered on a case-by-case basis.

 

Returns Sent Without Prior Authorisation

Please do not send items back without contacting Banksia Yarns first.

Items returned without prior authorisation will not automatically qualify for a refund, exchange or reimbursement of return postage. Such returns will need to be reviewed before any refund or other remedy can be determined. Return postage costs may not be reimbursed unless required by Australian Consumer Law or otherwise agreed by Banksia Yarns.

We appreciate your cooperation in contacting us before returning any purchase.

 

Your Rights Under Australian Consumer Law

Our goods come with consumer guarantees that cannot be excluded under Australian Consumer Law. If a product fails to meet these guarantees, you may be entitled to a repair, replacement or refund, depending on the nature of the problem. Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.

 

Marketing Communications

We may use your personal information to provide information about products, services, events and special offers that Banksia Yarns may offer from time to time. If you no longer wish to receive these communications, you can click the unsubscribe link in our marketing emails or contact us to request removal from our mailing list.

 

Governing Law

Use of our website is governed by the laws of New South Wales, Australia.